IT Operations Manager

Primary Responsibilities:

• Minimum 7 years’ experience leading and directing IT operational
• Demonstrated experience in an Operations or Technology leadership position leading support teams.
• Demonstrated experience leading multiple staff and external vendor partners.
• Highly self-motivated and directed.
• Ability to create business cases and budgets in support of IT initiatives.
• Strong problem solving and issue resolution skills.
• Strong analytical skills and the ability to apply root cause analysis in problem solving.
• Strong project management experience and the ability to drive multiple projects to closure in a timely manner
• The ability to be a proactive team player with the skills to lead and communicate with all stakeholders.
• Excellent communication and organizational skills;
• Ability to create business cases and budgets in support of IT initiatives
• Should have an understanding of IT best practices for general insurance and applications.
• Should have a very good understanding of ITIL processes like Incident, Problem and Change management. Relevant training and certification is a nice to have.
• Should have a good understanding of Insurance business.
• Ability to understand and grasp the business need and work cohesively with implementation team.
• Understand the business stakeholders needs, provide them solutions, negotiate and give timelines.
• Act as first point of contact for any major application related escalations and initiate war room to provide a quick resolution or a workaround.
• Participate in Fortnightly and Monthly operational review of support operations with business stakeholders.
• Governing SLA & OLA management and ensuring other contractual compliance with the vendor.
• Managing a small, skilled team of support analysts and developers.
• Own support team KPIs and monitor the progress.
• Continuously identify automation opportunities and own the project deliveries by identifying effort estimate, tracking and monitoring the progress and ensuring timely delivery.
• Own Incident and Problem Management processes.
• Ensure RCA and CAPA analysis is effectively performed.
• Identifying areas of improvement in the existing process and implement solutions to make the processes lean and more effective.

BE , BSc ( IT ) , Any graduate with good coding abilities

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.   

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

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• California
• San Francisco
• Los Angeles
• Philadelphia