Operations Officer

Operational Matrix - Service Delivery & Productivity:

• Ensure process are followed as per rolled out SOP.
• Discrepancy Management across LOBs
• TAT adherence for inward and policy issuance
• Ensure Productivity (capacity utilization) to be 100%+
• Quality control

Audit, Compliance & Controllership:

• Satisfactory Audit score for the branch.
• Banking Control and Reconciliation closure
• Petty Cash management

• Process billing for local vendors
• Cover Note Management
• AML guidelines are adhered to
• All the compliance and audit registers are maintained as per process
• Thirty Party cheque process to be followed as per SOP

Customer Centricity:

• Effective resolution of customer queries received by the branch
• Pre-Inspection

 Ease of doing business:

• Own the branch – Sales support and effective coordination with the central team. To be responsible for all the branch activities
• Through Understanding of the Products, Processes and Systems.

.       Ensure process changes are effectively shared and discussed with other stakeholders in the branch

               * IMD connect/visit

* Timely Archival

 Project and Initiatives:

. Cross sell / Upsell - To take the initiative help to add the bottom line as well top line too through walk-in customer, known sources.

 . Renewal Management - Ensure the Ops code renewal retention

 . IMD / Sales team Training - Organize training on regular interval for our process and system updates and UW guidelines

 . Initiatives closure - Need to identify the process / system improvement and deliver through of iThink platform till closure

 . Capacity Utilization - Effectively manage the ops resources and organize the load sharing management.

 . UAT Feedback - Timely deliver the UAT feedbacks.

Experience Level:

 2 years+ experience in insurance in general insurance is a must

Graduation

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.   

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.