IT Infrastructure Lead

• Experience in leading our end user support (desktop/laptop/networking) function within IT.
• Adherence to ITIL framework for incident and problem management.
• Lead team of desktop/network engineers.
• Support helpdesk / Ticket Management, Problem management, SLA management with vendor and internal stakeholders.
• Ensure up to date OS patching across all end user devices
• Ensure strict adherence to access management processes.
• Device (laptop/desktop) provisioning for end users with appropriate security standards/hardening.
• Timely resolution of IT security vulnerabilities in coordination with security team and end user.
• Effectively manage the inventory of all corporate purchased or leased hardware and related peripherals (including desktops, laptops) and software assets.
• Maintaining and reporting hardware and software inventory & license compliance report to top management
• Periodically perform physical asset verification across all Liberty branches
• Use root cause analysis to reduce repeated incidents through effective problem management process.
• Managing budget for end user support function within IT.
• Interacting with internal customers and managing their expectations to improve service delivery.
• Minimum 10 years of experience in desktop/laptop support with at least 3 years’ experience of managing/leading team.
• Hands-on experience in MS O365, MS Exchange, Active directory, Windows desktop operating systems, OS imaging, automated OS security patching.
• Good understanding of networking technologies and fundamentals.
• Microsoft certified professional will be given preference.
• Fluency in written/spoken communication.

• Graduate or B.E. degree
• ITIL certification is must

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.   

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.