Vendor Management
Handling litigation claims
Handling MIS & compliance related activities
Handling corporate office activities
Candidate must have:
In depth technical knowledge of automobiles with experience in motor claim assessments & settlements for all products
Good interpersonal skills
Must be proactive & effective learner
Experience: Minimum 3 years of experience in general insurance motor claims
Vendor Management
Handling litigation claims
Handling MIS & compliance related activities
Handling corporate office activities
Candidate must have:
In depth technical knowledge of automobiles with experience in motor claim assessments & settlements for all products
Good interpersonal skills
Must be proactive & effective learner
Experience: Minimum 3 years of experience in general insurance motor claims
Role Objective / Purpose:
1. Emails and Service Request Management
2. Handling the customer emails received at Customer Service Email IDs
3. Adherence to Internal and IRDA TAT’s
4. Co-ordination with internal and external Stakeholders
Competencies:
1. 1-2 years of experience in General Insurance
2. Good in-hand knowledge in General Insurance Products
3. Understanding of IRDA-related issues and addresses of Customer QRC
4. Knowledge of PPI guidelines
5.Proficiency in English - Oral and Written Skills
6. Customer Centric
KPIs:
1. 100% recording and registration of complaint / request / query as per PPI guidelines
2. Timely response on emails
3. 100% response to all the emails received
- Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
- Candidate should possess excellent oral and written communication skills.
- Candidate with good customer service skills & captive contact centre experience would be preferred.
- Candidate should be willing to work in rotating shifts and Weekends.
- Candidate should be able to conversate in English, Hindi and Marathi (Additonal known language Telugu & Tamil)
- Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
- Candidate should possess excellent oral and written communication skills.
- Candidate with good customer service skills & captive contact centre experience would be preferred.
- Candidate should be willing to work in rotating shifts and Weekends.
- Candidate should be able to conversate in English, Hindi and Marathi (Additional known language Telugu & Tamil)
Role Objective / Purpose:
- To ensure efficient functioning of NO Claim bonus- Motor operations within specified TAT and quality.
- To deliver the best services to Internal and external customers.
Competencies:
- Data Driven mindset and aptitude of technology.
- Result Orientation & Decision-Making skills
- Customer centricity
KPIs:
- NCB Process Management end to end
- Manage Centralized Endorsement Team
- Need to manage policy issuance, Endorsements and cancellation and refunds
- Team audit
- Good knowledge of T-SQL programming.
- Develop, implement and optimize stored procedures.
- Analyze existing SQL queries for performance improvements.
- Executing and monitoring existing SQL processes.
- Create and maintain data visualizations and reports using SQL Server Reporting Services (SSRS).
- Able to analyze and enhance existing SSRS reports.
- Design, Develop and maintain ETL packages to load data from various data sources using SQL Server Integration Services (SSIS).
- Should be able to create Power BI dashboards, KPI’s, visualizations.
- Knowledge of DAX queries would be added advantage.
- Designing and implementing SQL Server Analysis Services (SSAS) tabular models for data analysis. Knowledge of MDX (Multidimensional Expressions) queries would be added advantage.
Vendor Management
Handling litigation claims
Handling MIS & compliance related activities
Handling corporate office activities
Candidate must have:
In depth technical knowledge of automobiles with experience in motor claim assessments & settlements for all products
Good interpersonal skills
Must be proactive & effective learner
Experience: Minimum 3 years of experience in general insurance motor claims
Vendor Management
Handling litigation claims
Handling MIS & compliance related activities
Handling corporate office activities
Candidate must have:
In depth technical knowledge of automobiles with experience in motor claim assessments & settlements for all products
Good interpersonal skills
Must be proactive & effective learner
Experience: Minimum 3 years of experience in general insurance motor claims
Primary Responsibilities:
- Minimum 7 years’ experience leading and directing IT operational
- Demonstrated experience in an Operations or Technology leadership position leading support teams.
- Demonstrated experience leading multiple staff and external vendor partners.
- Highly self-motivated and directed.
- Ability to create business cases and budgets in support of IT initiatives.
- Strong problem solving and issue resolution skills.
- Strong analytical skills and the ability to apply root cause analysis in problem solving.
- Strong project management experience and the ability to drive multiple projects to closure in a timely manner
- The ability to be a proactive team player with the skills to lead and communicate with all stakeholders.
- Excellent communication and organizational skills;
- Ability to create business cases and budgets in support of IT initiatives
- Should have an understanding of IT best practices for general insurance and applications.
- Should have a very good understanding of ITIL processes like Incident, Problem and Change management. Relevant training and certification is a nice to have.
- Should have a good understanding of Insurance business.
- Ability to understand and grasp the business need and work cohesively with implementation team.
- Understand the business stakeholders needs, provide them solutions, negotiate and give timelines.
- Act as first point of contact for any major application related escalations and initiate war room to provide a quick resolution or a workaround.
- Participate in Fortnightly and Monthly operational review of support operations with business stakeholders.
- Governing SLA & OLA management and ensuring other contractual compliance with the vendor.
- Managing a small, skilled team of support analysts and developers.
- Own support team KPIs and monitor the progress.
- Continuously identify automation opportunities and own the project deliveries by identifying effort estimate, tracking and monitoring the progress and ensuring timely delivery.
- Own Incident and Problem Management processes.
- Ensure RCA and CAPA analysis is effectively performed.
- Identifying areas of improvement in the existing process and implement solutions to make the processes lean and more effective.
Primary Responsibilities:
- Minimum 7 years’ experience leading and directing IT operational
- Demonstrated experience in an Operations or Technology leadership position leading support teams.
- Demonstrated experience leading multiple staff and external vendor partners.
- Highly self-motivated and directed.
- Ability to create business cases and budgets in support of IT initiatives.
- Strong problem solving and issue resolution skills.
- Strong analytical skills and the ability to apply root cause analysis in problem solving.
- Strong project management experience and the ability to drive multiple projects to closure in a timely manner
- The ability to be a proactive team player with the skills to lead and communicate with all stakeholders.
- Excellent communication and organizational skills;
- Ability to create business cases and budgets in support of IT initiatives
- Should have an understanding of IT best practices for general insurance and applications.
- Should have a very good understanding of ITIL processes like Incident, Problem and Change management. Relevant training and certification is a nice to have.
- Should have a good understanding of Insurance business.
- Ability to understand and grasp the business need and work cohesively with implementation team.
- Understand the business stakeholders needs, provide them solutions, negotiate and give timelines.
- Act as first point of contact for any major application related escalations and initiate war room to provide a quick resolution or a workaround.
- Participate in Fortnightly and Monthly operational review of support operations with business stakeholders.
- Governing SLA & OLA management and ensuring other contractual compliance with the vendor.
- Managing a small, skilled team of support analysts and developers.
- Own support team KPIs and monitor the progress.
- Continuously identify automation opportunities and own the project deliveries by identifying effort estimate, tracking and monitoring the progress and ensuring timely delivery.
- Own Incident and Problem Management processes.
- Ensure RCA and CAPA analysis is effectively performed.
- Identifying areas of improvement in the existing process and implement solutions to make the processes lean and more effective.
This position uses business and technical knowledge to participate in the re-engineering of business operations to improve business results. The Business Analyst evaluates business requirements or system requirements, analyzes and documents business problems of moderate complexity, performs user acceptance testing to approve new system behaviors, and coordinates upgrades and rollouts of moderate scope.
Requirement:
- 5-6 years of minimum experience in the relevant field.
- Type of Industry: General Insurance
- Specific knowledge of any area – Motor & Commercial, Health (U/W, Endorsement, Claim) understanding.
- Business Understanding
Competencies:
Communication & Interpersonal Skills, System Development, Vendor Management & Development.
Internal Relationships:
- Underwriting
- Sales
- Operations
- Finance
- Claim
External Relationships:
- Development Partners
- QA (Quality Assurance) Team
- Production Support Partners
Primary Responsibbilities:
- Liaise with the management to collect, analyze, and document business and functional requirements.
- Managing end to end requirements of the Business for New & existing products.
- Build strong relationships through engagement with vendors, colleagues, and other key stakeholders across all stages of the system development life cycle.
- Work collaboratively with stakeholders to facilitate and positively influence solution development and ongoing support.
- Undertake business requirements investigation, analysis, and solution design in accordance with assigned initiatives and work. Lead the articulation of business needs and the facilitation of business and system solutions.
- Analyze business processes, existing systems, and requirements, develop functional specifications, and perform gap analysis of existing information systems. Identify and resolve problems to provide continuous support to business operations.
- Engage in compilation and/or validation of system requirements and process documentation to ensure feasibility and traceability of requirements.
- Liaise with development and testing teams during all steps of software development lifecycle to provide necessary support in understanding requirements.
- Assist the team in clarification required from business related to various products of Business.
- Perform user acceptance testing and approving new system behaviors to ensure alignment with business objectives and test plans
- Assists in communications with customers both internal and external (e.g., vendors, business partners and Information Technology)
- Contributes to the completion of project plan.
Role:
Handle Motor third party claims for particular states.
Review investigation reports
Drive TP claim settlement before Courts / Lok Adalat
Interact with External Counsels to brief them to present the Company’s defence effectively before the Courts.
Review the performance of Advocates.
Conduct periodic review and monitor the claims.
Work out a litigation strategy for the regions handled to enable proper decision making.
Review of high value TP claims handled for reserve adequacy and effective defence
Candidate must have:
- Strong communication & coordination skills
- Ability to engage with External Advocates & stakeholders within the Company
- in-depth market knowledge w.r.t. Court procedures and local practices
- Ability & passion to drive the performance to achieve the set objectives
- Analytical mindset
- Need to know local language- Marathi, Hindi & English
- Conversant with system – MS Office
To generate Commercial Lines Business from Brokers & Direct Clients.
- Managing broker Relations and handle direct clients
- Generating Commercial Lines Business
- Maintaining Quote sheets, updating conversion details
- Handling Underwriting & Servicing Issues and Queries raised by Brokers/Corporate clients
- Portfolio review, analysis & making presentations to clients on findings of the analysis and suggesting covers for optimum risk management
- To handle large corporate accounts across Delhi, NCR & Gurgaon.
Key Requirements:
- Candidates with experience in only broking sales/corporate sales from general insurance will be considered.
- Candidates must have thorough product knowledge & strong network base, should be well versed with account mapping.
- Female candidates with relevant experience will be given first preference.
- To establish broker relationships and generate consistent business as per the budgeted product mix
- To generate Commercial Lines Business from Brokers & Direct Clients.
- Managing broker Relations and handle direct clients.
- Generating Commercial Lines Business
- Maintaining Quote sheets, updating conversion details
- Handling Underwriting & Servicing Issues and Queries raised by Brokers/Corporate clients.
- Portfolio review, analysis & making presentations to clients on findings of the analysis and suggesting covers for optimum risk management.
To be responsible for litigations (MACT Cases / Consumer Complaints / High Court Matters) in State of Karnataka, Andhra Pradesh and Telangana.
- Handle Motor Accident Claims
- Handle Employees Compensation Cases
- Handle Consumer Cases at various Forays constituted under Consumer Protection Act
- Handle Ombudsman Complaints
- Respond to Legal Notices
- Advising of other functions on Legal issues
- Maintenance of MIS and various reports related to litigations profile
To be responsible for litigations (MACT Cases / Consumer Complaints / High Court Matters) in State of Karnataka, Andhra Pradesh and Telangana.
- Handle Motor Accident Claims
- Handle Employees Compensation Cases
- Handle Consumer Cases at various Forays constituted under Consumer Protection Act
- Handle Ombudsman Complaints
- Respond to Legal Notices
- Advising of other functions on Legal issues
- Maintenance of MIS and various reports related to litigations profile
- Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
- Candidate should possess excellent oral and written communication skills.
- Candidate with good customer service skills & captive contact centre experience would be preferred.
- Candidate should be willing to work in rotating shifts and Weekends.
- Candidate should be able to conversate in English, Hindi and Marathi
- Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
- Candidate should possess excellent oral and written communication skills.
- Candidate with good customer service skills & captive contact centre experience would be preferred.
- Candidate should be willing to work in rotating shifts and Weekends.
- Candidate should be able to conversate in English, Hindi and Marathi
- Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
- Candidate should possess excellent oral and written communication skills.
- Candidate with good customer service skills & captive contact centre experience would be preferred.
- Candidate should be willing to work in rotating shifts and Weekends.
- Candidate should be able to conversate in English, Hindi and Marathi
We are seeking a skilled Application Administrator with good knowledge in backend technology to join our team and contribute to the development and maintenance of our application.
The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users.
Responsibilities
- Ensure the smooth operation of business systems by addressing and troubleshooting technical issues related to software applications.
- Monitor the software application, and document and analyze problems.
- Collaborate with IT to ensure proper integration of the application.
- Work closely with IT and vendors to tune and troubleshoot problems.
- Develop test plans to verify logic of new or modified applications.
- Maintain system documentation.
- Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with IT and clients, ensuring business operations will operate correctly in current and future environments.
- Systems Consolidations and Upgrade Projects
- Contribute to establishment, maintenance and improvement of various knowledgebase and procedures & policies.
- Act on system security events and violations.
- Work collaboratively with the wider Operations and IT Teams within the region and globally.
- Ensure where appropriate incidents are escalated to the appropriate teams, management, or service providers according to established procedures.
- Handling and maintaining dot net, Java based Applications in a production environment.
- Coordinating and providing support to development team
- Accessing various databases for the requirement of the data
- Maintaining a tracker for issues related to the application etc.
- Daily monitoring for all application and analyzing the health·
- Closure of the tickets which are raised by the users ·
- Coordinating with the local server team for server related issues · ASP.NET with solid skills in .NET frameworks ·
- Good hands in the.NET Framework and Java. Proficient in developing windows Forms applications, Web Application & WCF Application from the ground up using C#, ASP.NET· Better knowledge of SQL Server with designing and implementing databases, writing queries and stored procedures.
Requirements and skills
Proven working experience of 5+ years into Java and .Net.
- Understand the workflow and process requirements of business units related to the application.
- Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT.
- Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
- Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
- Ability to work through ambiguous work situations.
- Excellent verbal and written communication skills.
- Hands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness.
- Self‐motivated, able to work independently, and takes initiative.
- Ability to multitask in a fast‐paced environment.
- Outstanding attention to detail with superior time and project management skills
- Familiarity with database design, documentation and coding
- Previous experience with Application DBA case tools (frontend/backend) and third-party tools
- Familiarity with programming languages API
- Problem solving skills and ability to think algorithmically.
- AWS Hands on experience
- App Dynamics knowledge
- Bachelor’s degree in a computer discipline or relevant certification
- Management of commercials claims, Data management & analysis, Claims Disposal & Ageing control and MIS Management of Claims, Audit & IT Development.
- No of years – 5-8 years Minimum
- Type of Industry – General Insurance
- Specific knowledge of Property Claims Handling.
- Experience in Managing internal and external audits.
- Fair exposure in handling IT projects of commercial lines.
- Proficient in MS Excel, MS PP
- Prepare various excel reports and MS PP on monthly basis.
- Survey Deputation and maintain appropriate reserves at various intervals in a claim.
- Regular follow ups and Update status in the core system
- Manage processing of commercial claims especially Property
- Maintain inventory of claim files & prepare outstanding list for analysis.
- Manage TAT of claims to ensure targeted disposal of claims MOM.
- Manage ageing of claims for controlled disposal and restrict spill over in higher age bands MOM.
- Sort out challenges if any and manage amicable disposal of claims.
- Generate reports from system for analysis & maintain masters in respect to Surveyors.
- Follow up with IT for systems issues and other administrative work.
- Work as Business Analyst with IT Team for new applications & IT developments.
- Prepare various reports for Internal and External Audit requirements.
Vendor Management
Handling litigation claims
Handling MIS & compliance related activities
Handling corporate office activities
Candidate must have:
In depth technical knowledge of automobiles with experience in motor claim assessments & settlements for all products
Good interpersonal skills
Must be proactive & effective learner
Experience: Minimum 3 years of experience in general insurance motor claims
- Recruitment, Licensing and Activation of IRDA Agents
- Maintaining Relationship with Existing Agents
- Responsible for Top and Bottom Line
- The role requires person having strong Excel and PPT knowledge. The key role requirements are as below.
- Analytics and data managements
- Payout managements along with central team and brokers
- Inter department coordination and management.
- Preparation of Presentations and data analytics
- Data publishing and other associated work
- Develop and manage strategy & content for internal communication.
- Work effectively with different teams across the company.
- Oversee the maintenance and updation of company Intranet.
- Provide support in communicating critical information in a timely & effective manner.
- Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up. (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must.
- Candidate should possess excellent oral and written communication skills.
- Candidate with good customer service skills & captive contact centre experience would be preferred.
- Candidate should be willing to work in rotating shifts and Weekends.
- Candidate should be able to conversate in English, Hindi and Marathi
- Management of commercials claims, Data management & analysis, Claims Disposal & Ageing control and MIS Management of Claims, Audit & IT Development.
- No of years – 5-8 years Minimum
- Type of Industry – General Insurance
- Specific knowledge of Property Claims Handling.
- Experience in Managing internal and external audits.
- Fair exposure in handling IT projects of commercial lines.
- Proficient in MS Excel, MS PP
- Prepare various excel reports and MS PP on monthly basis.
- Survey Deputation and maintain appropriate reserves at various intervals in a claim.
- Regular follow ups and Update status in the core system
- Manage processing of commercial claims especially Property
- Maintain inventory of claim files & prepare outstanding list for analysis.
- Manage TAT of claims to ensure targeted disposal of claims MOM.
- Manage ageing of claims for controlled disposal and restrict spill over in higher age bands MOM.
- Sort out challenges if any and manage amicable disposal of claims.
- Generate reports from system for analysis & maintain masters in respect to Surveyors.
- Follow up with IT for systems issues and other administrative work.
- Work as Business Analyst with IT Team for new applications & IT developments.
- Prepare various reports for Internal and External Audit requirements.
- Working on Health proposals- analyzing the risk associated
- Interacting with Internal Stakeholders wrt queries
- Health Data Analysis
- Assisting on filing Health product
- Managing System UAT
- Engage with existing retail brokersand drive business
- Work on activating new brokers for Motor & Health Insurance Products
- Responsible for Top Line & Bottom Line
- Handle Motor third party claims the region
- Drive settlement of Motor TP claims in the region
- Interact with External Counsels to brief them to present the Company’s defense effectively before the Courts
- Review the performance of Advocates
- Conduct periodic review and monitor the claims
- Work out a litigation strategy for the regions handled to enable proper decision making
- Review of high value TP claims handled for reserve adequacy and effective defence
Handle Motor third party claims the region.
Drive settlement of Motor TP claims in the region.
Interact with External Counsels to brief them to present the Company’s defense effectively. before the Courts.
Review the performance of Advocates.
Conduct periodic review and monitor the claims.
Work out a litigation strategy for the regions handled to enable proper decision making.
Review of high value TP claims handled for reserve adequacy and effective defence.
Must have third party claims experience in GI.
Candidate from Bangalore will be considered subject to their fluency in Kannada which is mandatory.
- To establish broker relationships and generate consistent business as per the budgeted product mix
- To generate Commercial Lines Business from Brokers & Direct Clients.
- Managing broker Relations and handle direct clients.
- Generating Commercial Lines Business
- Maintaining Quote sheets, updating conversion details
- Handling Underwriting & Servicing Issues and Queries raised by Brokers/Corporate clients.
- Portfolio review, analysis & making presentations to clients on findings of the analysis and suggesting covers for optimum risk management
To be responsible for litigations (MACT Cases / Consumer Complaints / High Court Matters) in State of Karnataka, Andhra Pradesh and Telangana.
- Handle Motor Accident Claims
- Handle Employees Compensation Cases
- Handle Consumer Cases at various Forays constituted under Consumer Protection Act
- Handle Ombudsman Complaints
- Respond to Legal Notices
- Advising of other functions on Legal issues
- Maintenance of MIS and various reports related to litigations profile
- To establish broker relationships and generate consistent business as per the budgeted product mix
- To generate Commercial Lines Business from Brokers & Direct Clients.
- Managing broker Relations and handle direct clients.
- Generating Commercial Lines Business
- Maintaining Quote sheets, updating conversion details
- Handling Underwriting & Servicing Issues and Queries raised by Brokers/Corporate clients.
Portfolio review, analysis & making presentations to clients on findings of the analysis and suggesting covers for optimum risk management.
We are looking for someone with atleast 2 years of experience in MIS role, irrespective of industry.
- Preparation of MIS
- Data Maintenance & updation of LMS application
- Management of MIS on a monthly/ qtrly/ annual basis
Role:
Handle Motor third party claims for particular states.
Review investigation reports
Drive TP claim settlement before Courts / Lok Adalat
Interact with External Counsels to brief them to present the Company’s defence effectively before the Courts.
Review the performance of Advocates.
Conduct periodic review and monitor the claims.
Work out a litigation strategy for the regions handled to enable proper decision making.
Review of high value TP claims handled for reserve adequacy and effective defence
Candidate must have:
- Strong communication & coordination skills
- Ability to engage with External Advocates & stakeholders within the Company
- in-depth market knowledge w.r.t. Court procedures and local practices
- Ability & passion to drive the performance to achieve the set objectives
- Analytical mindset
- Need to know local language- Marathi, Hindi & English
- Conversant with system – MS Office
Role:
Handle Motor third party claims for particular states.
Review investigation reports
Drive TP claim settlement before Courts / Lok Adalat
Interact with External Counsels to brief them to present the Company’s defence effectively before the Courts.
Review the performance of Advocates.
Conduct periodic review and monitor the claims.
Work out a litigation strategy for the regions handled to enable proper decision making.
Review of high value TP claims handled for reserve adequacy and effective defence
Candidate must have:
- Strong communication & coordination skills
- Ability to engage with External Advocates & stakeholders within the Company
- in-depth market knowledge w.r.t. Court procedures and local practices
- Ability & passion to drive the performance to achieve the set objectives
- Analytical mindset
- Need to know local language- Marathi, Hindi & English
- Conversant with system – MS Office
To be responsible for litigations (MACT Cases / Consumer Complaints / High Court Matters) in State of Karnataka, Andhra Pradesh and Telangana.
- Handle Motor Accident Claims
- Handle Employees Compensation Cases
- Handle Consumer Cases at various Forays constituted under Consumer Protection Act
- Handle Ombudsman Complaints
- Respond to Legal Notices
- Advising of other functions on Legal issues
- Maintenance of MIS and various reports related to litigations profile
To be responsible for litigations (MACT Cases / Consumer Complaints / High Court Matters) in State of Karnataka, Andhra Pradesh and Telangana.
- Handle Motor Accident Claims
- Handle Employees Compensation Cases
- Handle Consumer Cases at various Forays constituted under Consumer Protection Act
- Handle Ombudsman Complaints
- Respond to Legal Notices
- Advising of other functions on Legal issues
- Maintenance of MIS and various reports related to litigations profile
This position uses business and technical knowledge to participate in the re-engineering of business operations to improve business results. The Business Analyst evaluates business requirements or system requirements, analyzes and documents business problems of moderate complexity, performs user acceptance testing to approve new system behaviors, and coordinates upgrades and rollouts of moderate scope. Liaise with the management to collect, analyze and document business and functional requirements.
- Managing end to end requirements of the Business for New & existing products
- Build strong relationships through engagement with vendors, colleagues and other key stakeholders across all stages of the system development life cycle.
- Work collaboratively with stakeholders to facilitate and positively influence solution development and ongoing support.
- Undertake business requirements investigation, analysis and solution design in accordance with assigned initiatives and work. Lead the articulation of business needs and the facilitation of business and system solutions
- Analyze business processes, existing systems and requirements, develop functional specifications and perform gap analysis of existing information systems. Identify and resolve problems in order to provide continuous support to business operations.
- Engage in compilation and/or validation of system requirements and process documentation to ensure feasibility and traceability of requirements.
- No of years: 5-6 minimum
- Type of Industry: General Insurance
- Specific knowledge of any area – Motor & Commercial Claims understanding.
- Business Understanding
As an IT Operations Specialist at Liberty, you will be developing and supporting existing Liberty applications. Additionally, work towards integrating broker firms with Liberty API services as per regulatory guidelines and requirements by the Liberty Business teams. You will work with Project Managers, Underwriters, Developers, QA professionals and Business Stakeholders to deliver the very best in general insurance.
- Develop overall technical strategies for external client projects from technical requirements
- Communicate with external clients on a regular basis regarding progress, challenges, timelines, and end results of client projects
- Create technical estimations
- Create technical designs (Data Flow Diagrams, Data Flow Designs, Low Level Architecture Design Diagrams)
- Present technical strategies to clients and gather technical requirements as needed
- Create and update design and functional documents
- Identify and troubleshoot issues as needed
- Perform a mix of maintenance and new development as required
- Implement project applications according to specifications
- Research technical issues and provide recommendations to enhance API integrations
- Work both independently and as part of a team towards API integrations with partners
- Unit test code to ensure quality
- Ability to juggle multiple projects and shifting priorities
- Perform code review sessions with other developers and suggest improvements or alternate approaches when appropriate
- Assist project managers and directors with the creation of task-level project plans that detail the specific tasks required to deliver a solution
- Work closely with project managers and account managers to ensure that client expectations are met and that the team adheres to project schedules and budgets
- Liaise with Operations Team towards problem resolution and RCA identification
- Minimum 5-7 years hands-on experience in software design and development, database design and development, and system integration
- Experience in developing ASP.NET MVC | ASP.NET Core MVC applications
- Senior knowledge of Entity Framework 6.* | EF Core | NHibernate | ADO.NET
- Proficient knowledge in MSSQL | MySQL | Oracle | other RDBMS
- Hands-on experience with SQL server data tools SSDT, SSRS, SSIS, etc
- Hands-on experience working on Dev-Ops tools like Github, Jenkins, CICD Pipeline (for deployment purposes)
- Iterative approach to development, using short development cycles and frequent builds
- Ability to develop secure solutions and knowledge of industry best practices regarding Ability to work in a collaborative team environment
- information security and defensive development
- Familiarity with the client side framework jQuery | Angular 1.* | Angular 2.*+ | React | other
- AWS Cloud Services and has domain knowledge of General Insurance companies (specifically Motor, Health and Home)
As an IT Operations Specialist at Liberty, you will be developing and supporting existing Liberty applications. Additionally, work towards integrating broker firms with Liberty API services as per regulatory guidelines and requirements by the Liberty Business teams. You will work with Project Managers, Underwriters, Developers, QA professionals and Business Stakeholders to deliver the very best in general insurance.
- Develop overall technical strategies for external client projects from technical requirements
- Communicate with external clients on a regular basis regarding progress, challenges, timelines, and end results of client projects
- Create technical estimations
- Create technical designs (Data Flow Diagrams, Data Flow Designs, Low Level Architecture Design Diagrams)
- Present technical strategies to clients and gather technical requirements as needed
- Create and update design and functional documents
- Identify and troubleshoot issues as needed
- Perform a mix of maintenance and new development as required
- Implement project applications according to specifications
- Research technical issues and provide recommendations to enhance API integrations
- Work both independently and as part of a team towards API integrations with partners
- Unit test code to ensure quality
- Ability to juggle multiple projects and shifting priorities
- Perform code review sessions with other developers and suggest improvements or alternate approaches when appropriate
- Assist project managers and directors with the creation of task-level project plans that detail the specific tasks required to deliver a solution
- Work closely with project managers and account managers to ensure that client expectations are met and that the team adheres to project schedules and budgets
- Liaise with Operations Team towards problem resolution and RCA identification
- Minimum 5-7 years hands-on experience in software design and development, database design and development, and system integration
- Experience in developing ASP.NET MVC | ASP.NET Core MVC applications
- Senior knowledge of Entity Framework 6.* | EF Core | NHibernate | ADO.NET
- Proficient knowledge in MSSQL | MySQL | Oracle | other RDBMS
- Hands-on experience with SQL server data tools SSDT, SSRS, SSIS, etc
- Hands-on experience working on Dev-Ops tools like Github, Jenkins, CICD Pipeline (for deployment purposes)
- Iterative approach to development, using short development cycles and frequent builds
- Ability to develop secure solutions and knowledge of industry best practices regarding Ability to work in a collaborative team environment
- information security and defensive development
- Familiarity with the client side framework jQuery | Angular 1.* | Angular 2.*+ | React | other
- AWS Cloud Services and has domain knowledge of General Insurance companies (specifically Motor, Health and Home)
Must Have
- Should have an understanding of IT best practices for general insurance and applications.
- Should have an understanding of ITIL processes like Incident, Problem and Change management.
- Should have a good understanding of Insurance business.
- Ability to lead internal as well as external vendor teams and focus the team on resolution and delivery.
- Ability to understand and grasp the business need and work cohesively with implementation team.
Nice to Have
- Should be well versed with .Net and SQL technologies.
- Should have prior experience of at least 3-4 years working on applications with APIs and interfaces.
- Should be aware of AWS Data services and specifically for supporting cloud-based applications. Provide functional/technical guidance to Application Teams in case of production issues wherever required.
- Ensure that teams are guided and use the right design principles while deploying critical fixes to deliveries in Production.
- Willingness to be hands-on from a technology solution standpoint and lead troubleshooting efforts on the same.
- Take complete ownership of supporting the business processes from an Application Support standpoint.
- Provide leadership and guidance in incident and problem solving to increase resolution throughput and increase system stability through root cause solutions thereby reducing incident inflow.
- Work very closely with the Outsourced Partner team to ensure SLAs and TAT adherence is met consistently.
Responsibilities
- Work closely with IT security to monitor the company’s cloud privacy
- Respond to technical issues in a professional and timely manner
- Offer guidance in infrastructure movement techniques, including bulk application transfers into the cloud
- Identify the top cloud architecture solutions to successfully meet the needs of the company
- Lead our organization through cloud adoption and establish best practices
- Vet and select cloud providers and third-party services.
- Working closely with Engineering lead.
Requirements and skills
- Proven work experience as a Cloud Architect, AWS or similar role
- Positive attitude and a strong commitment to delivering quality work
- Excellent knowledge of cloud computing technologies and current computing trends
- Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners
- Relevant training and/or certifications as a Cloud Architect.
- Type of Industry – General Insurance (mandatory)
A UI, UX, and front-end web developer is responsible for applying interactive and visual design principles on websites and web applications for a positive and cohesive user experience. These developers use HTML, CSS,
and other design tools to achieve responsive designs.
Responsibility:
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
- Requirements and skills
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
Role:
Handle Motor third party claims for particular states.
Review investigation reports
Drive TP claim settlement before Courts / Lok Adalat
Interact with External Counsels to brief them to present the Company’s defence effectively before the Courts.
Review the performance of Advocates.
Conduct periodic review and monitor the claims.
Work out a litigation strategy for the regions handled to enable proper decision making.
Review of high value TP claims handled for reserve adequacy and effective defence
Candidate must have:
- Strong communication & coordination skills
- Ability to engage with External Advocates & stakeholders within the Company
- in-depth market knowledge w.r.t. Court procedures and local practices
- Ability & passion to drive the performance to achieve the set objectives
- Analytical mindset
- Need to know local language- Kannada, Hindi & English
- Conversant with system – MS Office
Role:
Handle Motor third party claims for particular states.
Review investigation reports.
Drive TP claim settlement before Courts / Lok Adalat
Interact with External Counsels to brief them to present the Company’s defence effectively before the Courts.
Review the performance of Advocates.
Conduct periodic review and monitor the claims.
Work out a litigation strategy for the regions handled to enable proper decision making.
Review of high value TP claims handled for reserve adequacy and effective defence.
Candidate must have:
- Strong communication & coordination skills
- Ability to engage with External Advocates & stakeholders within the Company
- in-depth market knowledge w.r.t. Court procedures and local practices
- Ability & passion to drive the performance to achieve the set objectives
- Analytical mindset
- Need to know local language- Marathi, Hindi & English
- Conversant with system – MS Office
- Responsible for recruitment & activation of partners & IMDs
- Driving profitable business from the partners
- Maintaining relations with partners
- Maintaining business hygiene
Candidate will handle both Madurai & Coimbatore. Preferably we would want candidate to be based at Coimbatore branch. OK to hire from GI Industry - with either Banca or Agency experience. Must have Non motor & Health products knowledge.
- Sourcing business from NBFC and Bank partnerships in designated geography which include Mortgage partners, Co Operative Banks, MFI and Gold Loan Partners
- Meeting sales/revenue targets month on month
- Providing partners with comprehensive product service consultations and product and process training for partner staff
- Extensive travel across allocated geography, meeting partners and customers as per pre- approved travel plan
- Upselling and cross-selling products to partner customers
- Building and maintaining strong relationships with prospective and existing clients
- Identifying new partnership opportunities and passing leads to reporting manager
- Resolving complaints and issues efficiently and in a timely manner
- Ensuring client satisfaction for smooth business drive
Good to have competencies for the role:
- Good Sales and Negotiation skills
- Adequate GI product knowledge especially in Health and Commercial lines products
- Experience in cross selling loan protection policies
- Basic PPT & Excel skills, Decent communication, strategic thinking and influential relationship building capabilities
